Customer Service

Customer Service

A Day in the Life of a CSR Customer Service! Customer Service! Customer Service! As a National Accounts Sales Manager, I am quite often asked by prospective clients what level of customer service they will receive if they join McKenna Logistics Centres. Logistics...
Preferred Carriers

Preferred Carriers

Do I Have a Choice? As the new year begins, many of you who do business with mass retailers are likely to receive notifications from them of various carriers being raised in status to ‘preferred carrier’. These letters will likely go into detail about the...
COSTCO Wholesale

COSTCO Wholesale

Block Pallets (four way entry) vs. Stringer Pallets (two way entry) Effective January 1st 2011, Costco Canada announced that they will accept PECO, CHEP, and iGPS, as opposed to the three stringer, two way entry GMA stringer pallets that are currently predominant in...
Customer Service

Chinese New Year

Impact on the Global Supply Chain Chinese New Year, also known as the Lunar New Year or the Spring Festival is the most important of the traditional Chinese holidays. 2011 is the year of the Rabbit and Chinese New Year will kick off on Feb. 3rd and last for...
Customer Service

Product Rework

At Your 3PL Partner’s Facility What a pain in the proverbial behind… that dreaded call from your customer letting you know that there’s an “issue” or “problem” with your companies product and that you’re going to have to...